Shipping policy
FREE SHIPPING PAN INDIA
Q1. How will I know when my order is shipped?
Post shipment, you will receive an auto-generated email that will have details of the items which have been shipped, along with the tracking information.
Alternatively, you may also find the tracking information updated in the “My Account” section. This may take up to 48 hours.
Q2. How many days does it take to ship the item?
We deliver orders within 7-10 Business Days.
Q3. My order is shipped, but I have not received the tracking details yet?
As soon as the item is shipped from our end, an email with tracking details/information gets triggered automatically.
In a rare scenario, it might take up to 24 hours for the tracking details to reflect in the system.
Q4. How can I get the tracking information?
Post shipment you will receive an auto-generated email that will have the details of the item(s) which has(ve) been shipped along with the tracking information.
Alternatively, you can also find the tracking information updated in your “My Account” section.
Q5. Why am I unable to track my order?
While the tracking number gets generated as soon as an item is marked shipped from our end, the courier website may take up to 2 hours to update tracking information on their website.
Q6. My order is shipped, but it is not delivered yet?
After the shipment, normally, an item takes around 5 – 7 business days to get delivered.
In case your order is delayed more than that, please contact us at info@divyachugh.com We proactively keep track of such deviations and initiate a follow-up with our courier partner to ensure delivery at the earliest.
Q7. When and how can I change the shipping address?
The shipping address can be changed till the time the order is not dispatched from our end. To request a change, please get in touch with our team at
info@divyachugh.com and we’ll make the change.
Q8. Is it possible to change the Shipping Address post shipment?
While we would have wished to, it will not be possible to accommodate the request for a Shipping Address change post-shipment because of logistical limitations.
Q9. Can the delivery be rescheduled if I am unable to collect my order?
Yes, the delivery can be rescheduled, but up to a limited duration. It will depend on the feasibility at the courier service’s end. You can directly contact your local courier office to get this done.
Q10. Will I get a call before delivery?
Yes, that might be possible. This depends on the courier company servicing your delivery.
You can also track the expected delivery date and time through the tracking details provided to you post-dispatch.
